Terms and Conditions
Last Updated: September 1, 2026
Welcome to SRM Enterprises. These Terms and Conditions govern your use of our website and the services provided by SRM Enterprises. By accessing our website or requesting our services, you agree to these Terms and Conditions.
1. Our Services
SRM Enterprises provides appliance-related services, which may include:
- Kitchen chimney cleaning and servicing
- Hob and cooktop cleaning
- Microwave cleaning and servicing
- Built-in oven cleaning, repair, and installation
- Refrigerator cleaning and repair
- Dishwasher cleaning and repair
- Cooking range repair and installation
- AC repair and related services
- Other appliance cleaning, maintenance, installation, or repair services offered by our business
The availability of services may vary depending on your location, appliance type, and service requirements.
2. Service Requests and Bookings
Customers can contact SRM Enterprises through our website, phone, email, or other available communication methods to request a service.
Submitting an enquiry or contact form does not automatically guarantee a booking or service appointment. Our team may contact you to confirm:
- Service availability
- Appliance details
- Service location
- Appointment date and time
- Estimated service requirements
- Applicable charges
A service appointment is considered confirmed only after communication and confirmation from SRM Enterprises.
3. Customer Responsibilities
To help us provide our services effectively, customers should provide accurate information about:
- The appliance requiring service
- The nature of the problem or cleaning requirement
- The service location
- Relevant appliance details
Customers should also provide reasonable and safe access to the appliance at the agreed service time.
4. Service Charges and Payments
Service charges may vary depending on factors such as:
- Type of appliance
- Type and complexity of service required
- Cleaning or repair requirements
- Parts or components required
- Service location
- Additional work requested
Any applicable charges should be discussed or communicated during the booking or service process.
Where replacement parts or additional services are required, additional charges may apply.
5. Repairs and Replacement Parts
During inspection or servicing, our technician may identify additional issues that were not initially reported.
If additional repairs or replacement parts are required, we may inform you before proceeding where reasonably possible.
The availability of replacement parts may depend on the appliance brand, model, and supplier availability.
6. Service Limitations
While we aim to provide professional and reliable services, certain problems may not be repairable due to factors including:
- Extensive appliance damage
- Age or condition of the appliance
- Unavailable replacement parts
- Previous improper repairs or modifications
- Manufacturer-related limitations
- Safety concerns
In such situations, SRM Enterprises will provide information about the available options where possible.
7. Appointment Changes and Cancellations
If you need to reschedule or cancel a service appointment, please inform us as soon as possible.
We may also need to reschedule an appointment due to circumstances such as:
- Technician availability
- Weather conditions
- Safety concerns
- Unforeseen operational circumstances
We will make reasonable efforts to communicate any significant changes.
8. Customer Property and Safety
Customers should ensure that the service area is reasonably safe and accessible before our technician arrives.
SRM Enterprises reserves the right to postpone or refuse a service if the working environment presents a significant safety risk.
Customers should also remove or secure valuable, fragile, or personal items located near the appliance or service area where reasonably possible.
9. Website Content
The content available on this website is provided for general information about SRM Enterprises and our services.
We make reasonable efforts to keep website information accurate and up to date. However, service details, availability, and website content may change without prior notice.
10. Third-Party Links
Our website may contain links to third-party websites or services. These websites are operated independently, and SRM Enterprises is not responsible for their content, services, availability, or privacy practices.
11. Limitation of Liability
SRM Enterprises will make reasonable efforts to provide services professionally and with appropriate care.
However, to the extent permitted by applicable law, SRM Enterprises will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or services.
Nothing in these Terms and Conditions is intended to exclude rights or liabilities that cannot legally be excluded under applicable law.
12. Intellectual Property
Unless otherwise stated, the content on this website, including text, logos, graphics, images, and design elements, belongs to or is used by SRM Enterprises with appropriate permission.
You may not copy, reproduce, distribute, or use website content for commercial purposes without prior permission.
13. Changes to These Terms
SRM Enterprises may update or modify these Terms and Conditions from time to time.
Any updated version will be published on this page with a revised Last Updated date. Your continued use of the website after changes are published may indicate your acceptance of the updated Terms and Conditions.
14. Governing Law
These Terms and Conditions shall be interpreted in accordance with the applicable laws and regulations relevant to the operation of SRM Enterprises.
15. Contact Us
If you have any questions about these Terms and Conditions or our services, please contact us through the contact information available on our website.
SRM Enterprises
Clean | Care | Reliable