Privacy Policy

Last Updated: September 1, 2026

Welcome to SRM Enterprises. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our appliance cleaning, repair, installation, and related services.

1. Information We Collect

When you use our website or contact us, we may collect information such as:

Your name
Email address
Phone number
Address or service location
Details about the appliance or service you require
Messages or enquiries submitted through our contact forms
Information you voluntarily provide when communicating with us

We may also collect limited technical information automatically, such as browser type, device information, IP address, and website usage data.

2. How We Use Your Information

SRM Enterprises may use your information to:

Respond to your enquiries and service requests
Schedule and provide requested services
Contact you regarding appointments or bookings
Understand your appliance or service requirements
Improve our website and customer experience
Communicate important service-related information
Maintain internal business and customer service records

We use your information only for legitimate business and service-related purposes.

3. Contact Forms

When you submit a form through our website, the information you provide may be sent to our authorised business email address so that our team can respond to your enquiry.

Please ensure that the information you submit is accurate and avoid sharing unnecessary sensitive information through our website forms.

4. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality and understand how visitors interact with our website.

Cookies may help us:

Improve website performance
Remember certain preferences
Analyse website traffic and usage
Provide a better browsing experience

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. How We Protect Your Information

We take reasonable steps to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting information over the internet or storing electronic information is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

6. Sharing of Information

SRM Enterprises does not sell or rent your personal information to third parties.

We may share information only when necessary to:

Provide the requested service
Work with authorised service providers or business partners
Meet legal or regulatory requirements
Protect the rights, safety, or property of SRM Enterprises and our customers

Any third party handling information on our behalf should use it only for authorised purposes.

7. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services. These external websites and services operate according to their own privacy policies.

SRM Enterprises is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

8. Your Rights and Choices

You may contact us to:

Request information about the personal data we hold about you
Request corrections to inaccurate information
Ask questions about how your information is used
Request deletion of information where applicable

Some information may need to be retained for legitimate business, legal, or record-keeping purposes.

9. Children’s Privacy

Our website and services are not specifically intended for children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information through our website, please contact us so we can review the matter.

10. Changes to This Privacy Policy

SRM Enterprises may update this Privacy Policy from time to time to reflect changes to our website, services, or business practices.

Any changes will be posted on this page with an updated revision date. We encourage visitors to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how SRM Enterprises handles your information, please contact us through our website contact form or using the contact information provided on our website.

SRM Enterprises
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